Your Username is probably your email
To log in to our website, you enter a Username and password. Most likely, your username will be your email. When you make a purchase on our website, our system creates a registration login for you and uses your email as your User Name and sends you an auto-generated secure password. This prevents problems that would otherwise occur if two customers have the same first and last name. After you log in, a "Your Details" tab will take you to an area where you can create your own username, which can be your first and last name as long as no-one else has used that combination (unlikely, we know, but possible).
How to Log In to our Site
Lost User Name?
If you forget your User Name, first look for the confirmation email you were sent when you registered. You can also try using your email as your User Name. Otherwise, you can locate the Forgot your Username? link on the Login form. Enter your email, and our system will send you an email containing your current User Name.
If you forget your password, look at the bottom of the Login Form for Forgot your Password? Clicking this link will direct you to a page where you enter your email. A login token will be emailed to you, and you will be routed to a reset password page. At that page, enter your username (normally your email) and the login token; the system will then let you choose a new password.
When all else fails...
If that doesn't work, please contact us and we'll be glad to reset your password for you and send you both your User Name and password.
Note: For security reasons, passwords are stored in an encrypted format that we cannot read, which is why we must create a new password for you instead of sending you the current password. After you log in, the "Your Details" tab provides a way for you to change both User Name and password if you wish.
Should you call?
Please try email first. Most often, you will get a much quicker response to an email than a direct phone call. We check emails regularly throughout the day, even when traveling. As homeschoolers, we aren't always able to respond to phone calls in a real-time fashion.